Studio Bookings

• There is a minimum booking of 1-hour. Thereafter, in 30 minute increments.
• We need to account for time to export and deliver audio to the client so we can call the session to a close prior to the fully booked time to support this. Otherwise, we will have to add an extra 30 minutes to the session charge.
• For new clients, your booking will be classed as “penciled” until full payment for your session has been made.
• We have the right to withdraw your penciled booking after giving you a fair warning.
• Established clients with a credit record will be invoiced with payment due upon receipt of invoice.
• We reserve the right to change your booking arrangements should the need arise. We will always inform you prior to this. We will not be liable for any reimbursments for any costs you may have incurred, such as travel and accommodation.
• Full Day Bookings – you will allow the engineer a short break for lunch.

Payments & Prices

• All Studio Booking prices are excluding VAT. Any payments will be inclusive of VAT at 20%.
• All New Customers must pay for the full value of their session to secure their booking.
• New Customers may agree a credit arrangement with Showreel so future sessions can be payable via invoice.
• Any additional editing will be charged at the same hourly rate.
• Existing clients with a credit facility will be invoiced with terms that payment is due on presentation of invoice.

Rescheduling & Refunds

• Rescheduling after confirmation of your booking, the following will apply:
  • 50% of balance payable, or forfeit for prepayment, for less than 72 workday hour’s notice.
  • 100% of balance payable, or forfeit for prepayment,  for less than 48 workday hour’s notice.
• Rescheduling
  • You may reschedule your appointment at any time as long as this is more than 72 workday hours from your session.
• Refunds
  • If you have paid for your session and cancel your session more than 72 workday hours from your booking, you will be given a full refund less any credit card charges incurred.
  • Any other refund based on adjusting your booking schedule will lose any credit card payment fees we have made.
• Credit Notes
  • Any credit note issued must be used within one year of issue. Thereafter, the credit will lapse.
  • Any credit note issued will not refunded after 6 months of being issued. They can only be used for future Showreel bookings.

Session Preparation

• Please ensure that any video material is provided in a suitable mp4/mov/mpeg format. If you deliver an alternative format, we will need to convert to a suitable format which is billable time.
• This must be delivered to our studios at least one day prior to your session.
• Please ensure that you have the necessary number of copies of your own scripts. We can print copies but this does waste valuable session time.

Privacy Policy

The Showreel’s privacy policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that The Showreel can use such data in accordance with our privacy policies.

General

• In the event of any directors/producers being absent during the session, we take no responsibility for “what is”, or “what is not” recorded.
• We will not be held liable in any way for the impact of events outside our control, including but not limited to, transport problems, force majeure issues such as power outages, weather problems, unforeseen nearby building work, staff illness, internet disruption. Nor can we be held liable for poor voice talent and bad direction on the day.
• The client who books has the responsibility to obtain all consents, permissions and copyright fees for all material used.
• Please ensure that you return the pass given out by our reception.